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Returns policy

Returns and Exchanges

If you wish to return a product, he or she must inform Sweetcase not more than 14 days after receipt of the product.  You must then return the product not more than 15 days following such notification.

To return a product, You must first contact Sweetcase’s customer service by telephone or email at contact@sweetcase.fr, indicating the order number.

Sweetcase is entitled to refuse the return if you have not contacted customer service in advance within the time limits set forth above.  Sweetcase will provide you with the address to which you should return the product.

The product must be in its original packaging and in the condition in which it was received, without having been used or damaged in any way and including manufacturer’s labels where applicable.

Sweetcase will process the exchange if applicable or refund of the sum corresponding to the price of the returned product within 30 days following receipt of the returned product.  Shipping fees are not refundable.  Credit will be issued to the original form of payment.  If you paid with a Gift Card, you will receive your credit in the form of a Gift Card.

If the product is eligible for the legal warranty for hidden defects, Sweetcase will bear the cost of return shipping in a reasonable amount, upon presentation of shipping receipts.

Sweetcase shall have no duty to refund or otherwise compensate you for products that have been lost, stolen, or damaged, or for products that have been used other than for their intended purpose.